REFUND POLICY

1. Refund Eligibility

Refunds are applicable only if the product is received in a damaged condition.

To be eligible for a refund:

• The product must be damaged at the time of delivery
• A clear parcel opening video must be recorded from start to finish
• The video must show the unopened parcel, opening process, and visible damage
• The refund request must be raised within 24 hours of delivery

Requests without a proper parcel opening video will not be accepted.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

• No parcel opening video proof
• Partial or edited videos
• Damage caused after delivery
• Used, washed, or altered products
• Change of mind or personal preference

3. Refund Request Process

To request a refund, please contact us with:

• Order ID
• Parcel opening video
• Images of the damaged product

Requests will be reviewed and approved at our discretion.

4. Refund Processing

Once approved:

• Refund will be processed within 5-7 business days
• Amount will be credited to the original payment method
• Shipping charges are non-refundable

5. Replacement Option

In certain cases, we may offer a replacement instead of a refund, based on product availability.

6. Policy Rights

SV Collection reserves the right to approve or reject refund requests based on verification and policy compliance.